cj44's Privacy Policy —
Your Information, Our Responsibility

1. What Information We Collect

We collect various types of information when you register on and use the cj44 platform. This information is essential for improving our service quality and ensuring your safety.

1.1 Information You Provide Directly

When you create an account or use our services on cj44, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information — bKash, Nagad, Rocket, Upay, or bank account details
• Copies of government-issued documents required for identity verification
• User's preferred language and communication channel

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information (operating system, browser version)
• Login and logout times, session information, and browsing activity
• Transaction history — deposits, withdrawals, and gaming activity
• Referral source and site entry path
• Information obtained from cookies and similar tracking technologies

1.3 Information from Customer Support

When you contact us via cj44's live chat or email, the conversations that take place may be recorded — for the purpose of improving service quality and resolving disputes.

2. Purpose of Using Information

Collected information is used only for lawful and specific purposes. cj44 never sells your information to third parties without authorization.

2.1 Core Service Operations

• Account creation and management — ensuring accurate identity verification
• Processing financial transactions — completing deposits and withdrawals
• Providing bonus and promotional benefits — verifying eligibility to ensure correct benefits
• Identifying and resolving technical issues

2.2 Security and Compliance

• Prevention of fraudulent activity and money laundering
• Age verification — ensuring access only for those aged 21 and above
• Enforcing responsible gaming policy — monitoring addiction risk and intervening
• Meeting applicable legal obligations

2.3 Service Improvement and Communication

• Analysing user experience to improve service quality
• Providing transaction confirmations and important updates
• Promotional communications with your consent (which can be withdrawn at any time)
• Providing a personalised gaming experience

3. Cookie Policy

Cookies and similar tracking technologies are used on the cj44 website and platform. These help improve your browsing experience and ensure the functionality of our services.

3.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, carry out security verification, and handle payment processing correctly. Disabling these cookies will prevent the platform from working properly.

3.2 Analytical Cookies

Analytical cookies are used to understand how users are using cj44. Information about which pages are visited most and where users are running into problems helps us improve our services.

3.3 Cookie Controls

You can change your cookie acceptance or rejection preferences in your browser settings. However, please note that disabling essential cookies may disrupt your cj44 experience.

4. Data Retention and Deletion

cj44 retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.

4.1 Retention Periods

• Active account information: for the full duration the account remains active
• Transaction records: for a specific period in accordance with financial regulations
• Customer support communications: for as long as they may be needed for dispute resolution
• Marketing preferences: until you withdraw your consent

4.2 When an Account is Closed

If you request to close your account, we will begin the process of deleting your personal information. However, information that must be retained to meet legal obligations — such as financial transaction records — will be kept for the required period. Please refer to our terms and conditions for details related to account closure.

4.3 Where Information is Stored

Your information is stored on secure servers. We ensure data protection using SSL encryption and industry-standard security protocols.

5. Sharing Information with Third Parties

cj44 does not sell your information. However, sharing information with trusted third parties may be necessary in certain situations to operate our services properly.

5.1 Payment Processors

To complete financial transactions, we work with payment service providers — such as bKash, Nagad, Rocket, Upay, and institutions that provide bank transfers. Only the minimum information necessary to complete a transaction is shared with these parties.

5.2 Technology and Security Partners

We work under contract with specialist organisations to manage the platform's technical infrastructure, detect fraud, and ensure cybersecurity. These partners are bound to follow cj44's guidelines and cannot use this information independently.

5.3 Legal Obligations

Information may be disclosed to regulatory authorities when required by a court order, government directive, or applicable law. Such disclosures will always remain within a legal framework and limited to the minimum information necessary.

6. Data Security Measures

cj44 has adopted industry-standard technical and administrative measures to protect your information. Our security framework is regularly reviewed and updated.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Use of high-grade encryption technology for sensitive information
• Secure firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data backup and disaster recovery planning

6.2 Administrative Safeguards

• Strict access controls — only authorised staff can view personal information
• Regular staff training on data protection
• A rapid response plan in the event of a data breach

6.3 Steps Taken in Case of a Data Breach

In the unfortunate event of a data breach, cj44 will notify affected users as quickly as possible and take the necessary steps to limit the damage. If you have any concerns about the security of your account, please contact us immediately.

7. Your Rights Regarding Your Information

cj44 respects your right to data protection. We are committed to the following rights available to you:

7.1 Right of Access to Information

You can request a copy of the information we hold about you at any time. To make this request, email us at [email protected].

7.2 Right to Correct Information

If there are any errors in the information we hold about you, you can request a correction through our customer service. Keeping information accurate and up to date is important for secure service.

7.3 Right to Deletion of Information

In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations — in such cases we will inform you in detail.

7.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional emails or messages, you can withdraw that consent at any time. Necessary communications relating to the management of your account will continue.

7.5 How to Exercise Your Rights

To exercise any of the above rights, write to us by email at [email protected]. We will respond to your request within a reasonable time.

8. Protection of Minors

cj44 strictly prohibits registration and use of its services by anyone under the age of 21. Our age verification process ensures that only those aged 21 and above can use the platform.

If we have evidence that a minor has registered, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using cj44, please inform us at [email protected].

9. Special Protection for Payment Information

Financial information is particularly sensitive. cj44 handles information related to bKash, Nagad, Rocket, Upay, and bank transfers with the highest level of security.

9.1 Payment Information Storage Policy

• Your complete card number or PIN is never stored on our servers
• Do not share your mobile banking PIN or password with us — we never ask for it
• Transaction details are stored in encrypted form
• Payment processing partners comply with PCI-DSS standards

9.2 Transaction Transparency

Every deposit and withdrawal at cj44 will be visible in your account. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

9.3 Suspicious Activity

If you notice any unauthorized transaction in your account, inform us immediately via our 24/7 live chat or at [email protected]. We will investigate promptly and take the necessary action.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact cj44. Our team provides support in both Bengali and English.